Frequently Asked Questions

Effective Date
September 1, 2026
Company Name
SERVEBANK Financial Inc. (“SERVEBANK”, “we”, “our”, or “us”)

1. About SERVEBANK and Our Marketplace

What is SERVEBANK?

SERVEBANK Financial Inc. is a digital financial technology platform and marketplace. We bridge the gap between qualified borrowers seeking capital and a vast network of third-party financial entities, including traditional banks, private lenders, institutional investors, fintech companies, and specialty finance providers.

Is SERVEBANK a bank, lender, or broker?

No. SERVEBANK is not a bank, financial institution, lender, loan originator, or broker. We do not make credit decisions, issue loans, or fund financing requests. Our sole function is to operate a technology-driven matching marketplace that connects borrowers with independent third-party Lenders.

Who participates in the SERVEBANK marketplace?

Our platform is designed to facilitate connections between:

  • Borrowers: Individuals or entities looking for commercial, business, or specialized financing.
  • Lenders: Banks, private lenders, institutional investors, fintech platforms, and specialty finance providers looking to evaluate and fund qualified loan opportunities.

2. For Borrowers

How do I apply for a loan or financing through SERVEBANK?

You can submit your financing request directly through our secure online portal. We collect your financial details and preferences to match your profile with prospective Lenders in our network who offer matching loan products.

Does submitting a request guarantee I will get a loan?

No. Submitting your information through SERVEBANK does not guarantee approval for financing. All loan applications are evaluated independently by third-party Lenders, who maintain sole discretion over underwriting, approvals, interest rates, terms, and conditions.

Does SERVEBANK charge borrowers fees to use the platform?

[Insert details regarding platform fees, subscription models, or free access for borrowers, e.g., "SERVEBANK may charge platform or matching fees as outlined during your application process, while Lenders may impose their own separate origination and processing fees."]

3. For Lenders, Investors, and Specialty Finance Providers

How do lenders access deal flow on SERVEBANK?

Qualified banks, private lenders, institutional investors, and specialty finance providers can register on our institutional portal to review pre-screened borrower profiles that match their specific investment criteria and risk appetites.

What is SERVEBANK’s responsibility if a borrower defaults or a loan goes bad?

None. SERVEBANK bears zero responsibility or liability for any financial losses, defaults, non-payments, bankruptcies, or disputes arising from transactions conducted through the platform.

Who is responsible for due diligence and underwriting?

Lenders and investors assume absolute and sole responsibility for conducting their own independent due diligence, credit underwriting, collateral assessment, and risk analysis on any borrower or loan opportunity introduced through SERVEBANK.

4. Legal, Liability, and Dispute Resolution

What happens if there is a dispute between a borrower and a Lender?

Because SERVEBANK is not a party to any loan agreement or financial contract executed between borrowers and Lenders, we take no part in resolving disputes arising from those transactions. Both parties agree to handle such matters independently.

If you have any further questions that aren't answered here, please reach out to our support team:

info@servebank.com